Roam Consult Services

Training & Workshops

Customised Technical Training & Workshops

The most notable fact about our trainers is their rich experiences which helps with real-life examples to the learners thus increasing chances of involvement. We customize training as per your requirements, if we do not have it, we will do our best to source it from our wide range of partners. Amongst others, we provide specialized training on the various fields below.

4th Industrial revolution

International roaming

Inter-carrier services & wholesale

4G &5G training

IP transit

Messaging (A2P, P2P, Interactive customer engagements,)

SIM/eSIM Technologies

SIM/eSIM applet solutions

Mobile Financial Services

Digital Infotainment Solutions

GSM evolution

LTE Training

Smart card solutions

Wholesale Partner Management Solutions

Soft Skills

Soft Skills and Leadership Transformation Activities for all Staff

Soft Skills and Leadership Transformation Activities for all Staff

“It’s not about what you do in your dreams that matters, rather what you do when you wake up” – Stanley Manzini

Live whilst you are alive do not die before you are dead.

Losers do not like to get up early every morning neither do winners, but winners do it anyway.

We live in a global community where majority shops for nice expensive things to be seen by others yet rarely invest in a better self.

We also customize training as per your requirements, if we do not have it, rest assured we will find it.

Amongst others, we provide specialized training on the various fields below:

Various leadership topics

Management development programs

Cultural transformation

Strategic business coaching

Soft skills training

Marketing

Sales

Customer relations

International partnership management

Team development & engagement activities

Smart procurement

Health and safety

Advisory & Management Consulting

Advisory and Management Consulting Services

Advisory and Management Consulting Services

We are a group of experts with global international experiences in various fields with a goal of helping our partners to go beyond change into transformation. Change uses external influences to modify actions, but transformation modifies beliefs, so actions become natural and thereby achieve the desired result. Amongst others, our group of experts include:

Wholesale roaming & Interconnect directors

Chief Experience Officer

Vice presidents

Management consultants

Senior advisors

Sales experts

Strategy directors

Accountants

Indirect Channel Partner

Indirect Channel Partner to IT & Telco Solution Providers

Indirect Channel Partner to IT & Telco Solution Providers

2020 has taught us that adaptation is key – if you are rigid in your thought process and slow to make changes in how you do business, losing is inevitable. It is no longer the survival of the fittest but the quickest.

Face to face meetings is becoming outdated and this should not stop a business from taking place.

Looking to expand your network of Indirect Sales channel partners in the African market? Look no further than Roam Consult, as we have a wide portfolio of clients in the telecommunication industry. We are looking for Solution partners with integrity, work ethics who deliver quality products and solutions that help our clients to meet and exceed their targets. Our goal is to build long-term partnerships that will help us retain our competitive edge whilst we provide value to our partners.

ROAM CONSULT COMMITMENT

We are keen on promoting the highest possible return on partnerships. By providing the highest standard of client services, our partners can rely on us as an Indirect sales channel partner

Revenue Collection

Roaming Revenue Collection

Collections and Recoveries for Telecommunications

The dynamic telecommunications market is seeing an almost unprecedented level of customer delinquency. This has led to increased pressure on the debt management operation to recover these outstanding amounts.

How we can help you

Roam Consult’s proposition for debt management in telecommunications places intelligent customer segmentation at the heart of the processes and activities to drive dynamic, tailored collections strategies for each delinquent customer.

Key facts

Customers are finely segmented to create an accurate profile and, using behavioural scoring, each customer is assigned a risk score, which is used throughout the collections activities to drive the most appropriate strategy.

With a large volume of lower value debts, automation can have a significant impact on operational costs. The system we use can automate collections activities to minimize manual intervention, and enables staff to concentrate on higher value, higher risk collections.

 

Benefits

Minimizing collections costs and time to collect Increasing cash flow Improving recovery rates and reduce severe debt write-offs Improving staff productivity and focus collections resources Protecting future revenue streams and reduce churn

 

Create customer profile and segments

Customers are finely segmented according to a wide range of variables to create an accurate profile. Using behavioural scoring, each customer is assigned a risk score according to their account and delinquent behaviour, which is used throughout the collections activities to drive the most appropriate strategy according to the level of risk and value.

 

Prioritize actions

Using the profile, collections actions can be effectively prioritized, such as leaving habitual late payers to self-cure and focusing resources on high risk, high value customers.

 

Communicate through preferred contact channels

Operators can utilize their own technology and the customer’s preferred communication channels, such as SMS, for effective personalized contact with the customer. This can include proactively sending limit warnings to reduce the number of customers entering delinquency.

 

Implement provisioning

Both automatic and manual provisioning can be achieved, so that suspension, termination and re-activation, barring and debarring and throttling and download restrictions can easily be applied to both encourage and reward payments.

 

Automate manual process

With a large volume of lower value debts, automation can have a significant impact on operational costs. Collections activities are automated to minimize manual intervention, and enable staff to concentrate on higher value, higher risk collections.

 

Consulting

Consulting is at the heart of every Decision Analytics delivery by Roam Consult. Consultants work with clients at every stage of the project, firstly to fully understand the business and strategic direction, and then to help design and implement systems and processes that deliver objectives.

Roam Consult creates a partnership with clients to deliver a system that addresses their business challenges for today, and in the future. Bringing a fresh approach and independent viewpoint to every business, it delivers practical solutions that deliver measurable results.

 

The strategic approach to debt management in the telecommunications sector

Telecommunications operators have faced increasing pressure over recent years to grow the subscriber base in a highly competitive market, only to find that their customers have been able to switch between providers, leaving their debts behind and making customer churn a significant challenge.

Strategic approach to optimize collections

Maximizing profit by increasing the recovery of cash collected using efficient automated strategies and actions. Improving cash flow by ensuring earlier recovery of the debt. Reducing costs through improved automation of decisions, actions, and the use of best practice collections techniques

Are you interested in our services?

Contact info

Greenstone View, East Rand

Johannesburg,

Republic of South Africa

Phone
  • +97152 982 9838

 

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