Roaming Revenue 

Collection

Collections and Recoveries for Telecommunications

We are pleased to announce this new service from RoamConsult which assist operators to collect long outstanding revenues from Partners.

  1. Do you have long outstanding debt that you are unable to collect from Roaming /Interconnect Partners?
  2. Do you have Unresolved Roaming disputes with partners?
  3. Do you have collection issues with your Financial Clearing House?
Revenue collection

If you answered Yes to any of the above, Let RoamConsult assist you to collect your receivables whilst you focus on increasing your esteemed company revenues.

Let RoamConsult take the hurdle for you with Zero setup fees.

How can we help you?

In a highly competitive environment, it is easy for customers to switch between suppliers and leave debts behind them.

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Close management of the customer relationship during collections is essential, to ensure retention and reduce churn. 

Roam Consult’s proposition for debt management in telecommunications places intelligent customer segmentation at the heart of the processes and activities to drive dynamic, tailored collections strategies for each delinquent customer. 

Key Facts

Customers are finely segmented to create an accurate profile and using behavioural scoring.

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Each customer is assigned a risk score, which is used throughout the collections activities to drive the most appropriate strategy.

Using the profile, collections actions can be effectively prioritised, such as leaving habitual late payers to self-cure and focusing resources on high risk, high value customers.

Both automatic and manual provisioning can be achieved, so that suspension, termination and re-activation, barring and debarring and throttling and download restrictions can easily be applied to both encourage and reward payments.

With a large volume of lower value debts, automation can have a significant impact on operational costs. The system we use can automate collections activities to minimise manual intervention, and enables staff to concentrate on higher value, higher risk collections.

Benefits for the operators

These are the benefits for the operators

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Our Digital Branding offering:

  • Increasing cash flow
  • Improving recovery rates and reduce bad debt write-offs
  • Improving staff productivity and focus collections resources
  • Protecting future revenue streams and reduce churn

Minimise activity costs

Minimise activity costs and time by taking the most appropriate action

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  • Use behavioural scoring and segmentation to dynamically create accurate and tailored collections activities according to the level of risk and value of the customer.
  • Reduce bad debt write-offs
  • Automate and streamline collections activities, enabling skilled collectors to be matched to the most appropriate cases.
  • Focus collections resources on high risk, complex cases
  • Integrate segmentation and profiling of customers with automation of collections activities to create a complete proposition for debt management in telecommunications.
  • Next generation customer debt management places intelligent segmentation at the heart of the processes and activities to drive dynamic, tailored collections strategies for each delinquent customer.

Customer profile

How to create customer profile and segment

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Customers are finely segmented according to a wide range of variables to create an accurate profile.

Using behavioural scoring, each customer is assigned a risk score according to their account and delinquent behaviour.

This action is used throughout the collections activities to drive the most appropriate strategy according to the level of risk and value.

Prioritised actions

Prioritised actions for customers

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Using the profile, collections actions can be effectively prioritised, such as leaving habitual late payers to self-cure and focusing resources on high risk, high value customers.

Both automatic and manual provisioning can be achieved, so that suspension, termination and re-activation, barring and debarring and throttling and download restrictions can easily be applied to both encourage and reward payments.

With a large volume of lower value debts, automation can have a significant impact on operational costs. The system we use can automate collections activities to minimise manual intervention, and enables staff to concentrate on higher value, higher risk collections.

Communication

Communicate through preferred contact channels

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  • Operators can utilise their own technology and the customer’s preferred communication channels, such as SMS, for effective personalised contact with the customer. This can include proactively sending limit warnings to reduce the number of customers entering delinquency.
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Provisioning

Implement Provisioning

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Both automatic and manual provisioning can be achieved, so that suspension, termination and re-activation, barring and debarring and throttling and download restrictions can easily be applied to both encourage and reward payments.

Automation

Automate manual process

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With a large volume of lower value debts, automation can have a significant impact on operational costs. Collections activities are automated to minimise manual intervention, and enable staff to concentrate on higher value, higher risk collections.

Consulting

Consulting is at the heart of every Decision Analytics delivery by Roam Consult.

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  • Consultants work with clients at every stage of the project, firstly to fully understand the business and strategic direction, and then to help design and implement systems and processes that deliver objectives.
  • Following implementation, Roam Consult consultants work with clients through a structured and regular review programme to continually evolve and enhance strategies so that organizations continue to gain maximum value as their needs change and the business grows.
  • Roam Consult creates a partnership with clients to deliver a system that addresses their business challenges for today, and in the future. Bringing a fresh approach and independent viewpoint to every business, it delivers practical solutions that deliver measurable results.

Debt Management

The strategic approach to debt management in the telecommunications sector

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  • Telecommunications operators have faced increasing pressure over recent years to grow the subscriber base in a highly competitive market, only to find that their customers have been able to switch between providers, leaving their debts behind and making customer churn a significant challenge.
  • Added to that the growth in third party content and the losses from bearing those costs, and debt management is becoming a key driver for telecommunications operators.
  • Operators who take a strategic approach achieve a significant reduction in the cost to collect the higher volume, lower value debts that are typical of this industry and, at the same time, reduce the levels of churn.

Optimise Collections

Strategic approach to optimise collections

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  • Maximising profit by increasing the recovery of cash collected using efficient automated strategies and actions
  • Improving cash flow by ensuring earlier recovery of the debt
  • Reducing costs through improved automation of decisions, actions, and the use of best practice collections techniques
  • Increasing customer retention through debtor rehabilitation and management by profiling the debtor and using the most appropriate collection technique
  • Ensuring rapid ROI by utilising an agile deployment and optimised ability to further enhance the solution.
  • The aim is to enable a rapid reaction to changing customer needs and market demands, as well as managing portfolio growth.